"I called, and Michael Pool showed up to give me an estimate for a relatively small roof leak. He told me they'd try to get to it before the weekend rains began. We were out of town while the repairs took place, but Roof Services kept me informed of the progress, or lack of progress because of the rain. Although he'd told me they couldn't get to the job because of the rain, we got a break in the weather, and Roof Services came over during a sunny period. Ended up getting repairs made more quickly than anticipated. I couldn't be more pleased. Although I wasn't here during the repairs, I was kept up to date via email, so there were no surprises. Roof Services offered an estimate in a timely manner, showed up for the repairs even more quickly than I thought, and followed up with a phone call to be sure everything was OK. I thought this was very professional behavior in every way."
Michael Pool is the absolutely best choice for customer service! We had a flat roof leak on a small area around our chimney, which during Harvey not only leaked but brought down the ceiling. His company fixed it well...still a leak occurred, Michael came out and did spot repairs, But wait there’s more... We were getting new windows and he shared that the best fix would be to reinstall flashing up under the windows and around the perimeter. We rescheduled a number of times to have his team out when the window company would be there (Rained out 3 times). He and his crew came on a Saturday...reinstalled and repaired this problem roof. All I can say is you can’t go wrong with this company. He is a man who provides quality work, and a man of integrity!!!
“We highly recommend Roof Services to anyone. Michael was very professional and very patient with us. Thank you for the great customer service!”
Excellent service. Highly recommended.
“Michael and his crew were very
prompt and worked with us on our roof repair. After getting a quote and getting on site, I mentioned another issue to look at while working on the quotes repair and they went ahead and fixed the other issue at little to no cost extra to the original quote.”
“Roof Services was an answer to prayer. We had a leak and they were efficient and replaced our roof quickly. The crew was knowledgeable and tidy and kept our yard safe and clean of debris. Michael and Tina are very helpful and answered all of our questions and the price to replace our roof was surprisingly affordable! I would recommend them to anyone wanting to repair or replace a roof! Thank you, Michael and Tina Pool, for a job very well done!!”
“Michael and his team have been fantastic for us, and for our clients! We own a real estate company and we feel very comfortable referring our clients to Michael for roofing, siding, and tons of other house projects big and small. They have always provided prompt service and stay flexible with various purchase/sale timelines etc. I trust Michael completely as he's always provided honest and knowledgeable advice on each project he's worked with us on. They are #1 on our list and they're our first phone call when a project comes up!! Thank you!”
Kayla Sorrell - POP Realty
"(From personal letter) Enclosed please find payment for your recent invoice for repairs to our new but leaky roof. Thank you very much for handling it and we’ll be expecting a better experience with the next big rain!"
NOTE: Roof repaired but not installed by Roof Services
“Excellent! Michael was great to work with. The skylight had to be manufactured, but Roof Services completed the job in a matter of hours without any issues. Very responsive to our needs.”
David FitzGerald – Houston, TX
Very pleased with the replacement of our entire roof...everything was completed and cleaned up in 1-1/2 days!!!
“Justin inspected my roof after the recent Hurricane Harvey and provided recommendations for long term roof stability to prevent leaks. Justin came along with his crew on the scheduled day and finished the task as he recommended (Removed all plastic vent boots and air hawks - replaced with lead metal vents and aluminum air hawks).”
“Michael went above and beyond to help me understand the process. Everything he said they would do they did and at a good price. Tina is an awesome office manager. She made sure I was happy with the work that was done. I recommend them very highly.”
Joyce Van Patten - Houston, Texas
“We are very happy with your work and the fast customer support with the small issue we had. You were the only company out of 14 that knew what we had and how properly to do the work. You had the best bid and presented such in a no hassle business manner. We only wish you well with our thanks.”
I was driving down the street when I saw Justin working on a neighbor's roof, and pulled over just to see if I could get a card. Justin was super friendly and happily came down so I could introduce myself. He could have just shouted that his number is on the side of the truck I've definitely had that response before), but he's not that kind of person. If you want top notch customer care, and a beautiful roof to boot, these are the guys for you. Justin and his crew were able to put 3 new roofs on 3 of our houses in just a matter of days, and repaired a couple of more roofs for us as well. Justin personally sent me pictures of roof damage, explaining problems and solutions, and he was also kind enough to send me after shots as well for both the new roofs installed and repairs made. Justin's communication was great as he was able to get bids in quickly, and just as quickly get the job started and completed. For one house, we also had a carpet contractor working at the same time, and Justin was able to get the job done even while there was other contractor traffic going on. I couldn't be happier with the results and the experience of working with Justin and I give my highest recommendation for Roof Services.
“Did amazing work for us at a price that
was significantly lower than other estimates we’d received. Had a downpour the very next day & not a drop in the house. Friendly and professional - no complaints whatsoever. Would definitely use again.”
What an outstanding experience! Roof Services replaced our worn out composite roof, with a Standing Ridge Metal roof. They accomplished this job with professionalism and wonderful communication. We were always contacted by Michael's team lead Justin, with status updates and scheduling. The quality of the installation is top-notch! We obtained numerous quotes and Roof Services provided everything we hoped for at an affordable cost. Highly recommended!
Had some minor roof work done. Process was quick and easy and price was very reasonable. Will certainly use again if we need additional work done.
“I was referred to Houston Roof Services by my homeowners’ insurance agent. So happy that I was. Justin was a pleasure to deal with. He came out, gave me a fair estimate and got the work done promptly. As a senior citizen, you always worry about people taking advantage of you. I am so happy that I found Roof Services. Would definitely use them in the future and refer them to friends and family.”
"I actually forfeited on my home warranty and paid out of pocket in order to go with my choice of Roof Services and I am so glad that I did. Every aspect of my roof repair was handled perfectly, from Tina's follow-up on my roof leakage situation which required cutting back trees, to Justin's initial visit for quote / estimate, to the actual fixes made by Justin and Michael. Justin was extremely quick to write up and send me a proposal and was spot-on with his explanation of what caused the ceiling in the master bedroom to form two small leaks. Finding the leak wasn't exactly straightforward and required some investigation since the room directly above had no leaks [!], but he quickly figured out what was happening. Tina and Michael were great with scheduling the fixes and I have full confidence in the work that was done. We've had several torrential rains since the fix and no further leaks, we are planning more extensive maintenance work overall in the new year and I look forward to working with their team again :)"
“Excellent workmanship, polite employees, and they cleaned up every day. No stray nail or mess in driveway or pool. What more could you ask for?”
“Roof Services replaced the entire roof of my house, including a section of aluminum roof, after extensive hail damage. They were easy to work with and very accommodating while dealing with the slow insurance process. They provided a quality service done in a timely manner. I would definitely use them in the future as well as recommend them to others.”
George Deleon – Houston, TX
“Very well, no leaks. Very nice people to deal with. Excellent job on tricky glass roof.”
“We have an enclosed patio with a flat roof that
developed some pretty bad leaks in the spring of 2015. Several contractors turned us down, one tried to fix it and failed. Finally, we were introduced to Michael Pool who explained our problem, gave us an honest estimate and we hired him. He was extremely polite and professional and he completed the job in no time. Our roof is now tighter than a drum and has not leaked one drop in the last year and a half. We give Michael our highest recommendation.”
Lisa Williams - Houston, Texas
March 2017 (from work done in 2015)
“They were very professional and responsive.”
“Very good customer service. Work was done in less than a day. Would recommend them to all my family and friends.”
Trecia Petersen - Houston,Texas
“Fast, friendly and professional. Would hire again.”
“OMG! This company was the only one that
could get it right. Out of all the companies we had to come out and give us an estimate and tell us where the roof leak was coming from and stop it from leaking ROOF SERVICES was the only one that pin pointed and fixed the problem. Michael was very professional and assured me that his team would take care of the problem, he even took pictures to show me where the leak was coming from. His team arrived on time were very polite we will be using ROOF SERVICES for all of our roofing needs in the future. By the way I forgot to mention the price didn't drain our bank account.”
Tracy Phillips - Houston, Texas
“I've used Michael on several jobs and have been very happy with the service and professionalism of him and his team. He's been very responsive to our needs and shows up as promised and has done a great job for us. I would highly recommend Roof Services.”
Steve South - South Custom Concepts
“This company was awesome from day one! They were very accommodating to my schedule and the communication was excellent! They were the able to give a fast quote during my option period and explained everything they were doing...highly recommend!!”
There was a hole in the roof that needed to be patched so that water would stop leaking in my guest bedroom. Justin came out to give me an estimate for the work that needed to be completed. He is super friendly and yet professional. (Job completed.)
“This company did a great job, timely, cost effective, and nice clean up. I had a leak other companies could not fix because of the slope of the roof, Michael knew exactly what the problem was and knew how to repair.”
“Michael did my roof repairs at a fair price compared to others I had called (flashing replacements and roof leak). One item was forgot, mistakes happen it’s how you handle them that matters. Michael sent the guys back for free in a timely matter even though I had already given him the check. He waited until it was 100% complete before depositing the check. Trusting and definitely recommend to others!”
“Michael Pool and the entire staff at Roof Services were awesome. Tina took time to sit with me and go over every detail. Michael and Justin were diligent and completed everything to our exact specifications. They all have a work ethic that is professional and courteous. My husband and I are so pleased with the job they did and we will refer them to everyone we know.”
“Professional and Timely. After having been ignored by multiple contractors due to only a repair being needed, I was relieved to find such a professional company. Tina responded promptly to my inquiry and immediately set an appointment. Even when she reached my office voice mail she left a detailed message which allowed the project to move forward. Justin arrived as scheduled and was highly professional and competent. With an engineering background, I appreciated the cell pics Justin showed to me of the damaged area before beginning the repairs. Work was completed thoroughly and the same day. Compliments to the Roof Services team.”
“Roof Services fixed our roof leaks after Hurricane Harvey. Leaks were caused by two factors: squirrel damage to plumbing vent pipes and improperly installed flashing by previous roofing company where first floor garage roof meets second story brick wall. Courteous, hard-working, very knowledgeable people who responded to our need and fixed our roof problems quickly. I recommend them.”
October 2017 (for work done in September 2017)
“Work was done quickly, efficiently and with great customer service. [Will] definitely use again when needed.”
"Michael Pool was very responsive, did a quality job and for a good price. I would use him and his team again. Very good experience."
Roof Services recently put a new roof on my house. It looks amazing and I am so very
pleased! The job was completed in one day. From the start to the finish of this job, all the
workers were very professional, worked hard, and it was apparent that they took pride in
their workmanship. Justin, the supervisor on the job, was absolutely wonderful and patient
with me as he thoroughly answered all of my questions. The workers did a great job of
cleaning up after the roof was completed. They did not leave one piece of trash, shingle
cuttings or nails in my driveway or yard. If you need a new roof, I highly recommend that
you call Michael, owner of Roof Services. He is very honest and dependable and uses high
quality materials which was very important to me. You will be very pleased just as I was.
“Roof Services were very professional and did an excellent job on the roof repairs and replacement. Michael explained to whole scope of work and every little detail about the job. I am very pleased with the results. Great Job!!”
David Davis – Katy, TX
“They took my call; gave me an estimate with
pictures up front; I told them I was going
to shop another bid. I called 2 days later and left I message I was ready to go forward. They returned my call promptly, scheduled the work for 4 days later, showed up did the work while I as gone, left pictures of repairs and said just mail in the check, which I did promptly. 2 weeks later a different person from the company called me to follow up and make sure I was happy with their work. I plan to replace the roof after next hurricane season... can you guess who I am going to call.”
Fast, Friendly and Job well done!! Fixed a few leaks on my recently purchased house.
Mr. Pool replied promptly to my request for an evaluation and estimate. He was the only
roofer who actually got up to the roof on my 3-story home to assess the problem directly
(the others relied only on drones). He and his crew showed up punctually on the agreed
day/time and they were able to complete the work on schedule. Everything was done
professionally and the leak has not occurred again since the repair was done.
“They did a fantastic job and very quick. Area was thoroughly cleaned up and everything hauled away!!”
Michael came out to fix a leak. Turns out it was a minor issue, needed sealant around a vent. He gave honest assessment of roof, reasonable price to fix leak. Will certainly call in the future for any issues & when it's time for replacement. Very pleased with the honesty, very refreshing.
“The Roof Services team arrived on time, and told me exactly what they were going to do. They kept me informed as the job progressed, and finished on schedule. They cleaned up as they worked. I’ve inspected the work, and it looks good. Easy to work with, and very professional. Our roof was quite old and had developed a leak. It was evaluated by two roof companies, and both offered to either just fix the leak, or to put a protective coating on the entire roof (this house has a flat roof). We decided to have the roof coated, and selected Roof Services.”
“Roof Services called us back in a timely manner, came out to inspect roof and a few days later provided us with a quote. They were very courteous and took time to explain everything in detail that we wanted to know before choosing someone to do the work. They scheduled the repairs needed within two weeks, replacing old vents, necessary shingles and resealing.”
“I was quite impressed with your professionalism. I will not hesitate calling on you again.”
Jim L. – Houston, TX
“Great job, completed the work quickly and professionally.”
“I had to be away at the time Roof Services came and installed the new vent. They cleaned up well, and applied the $75 Angie’s list [coupon] to bring the price down. I have had no roof problems since.”
(from work done in September)
“Once we were referred to Michael Pool,
things went very well. He gave us a fair estimate and completed the job in a very professional and timely manner. He was polite and friendly and thoroughly explained everything along the way. We have had no leaks since. Highly recommended!”
Lisa Hudgins – Pearland, TX
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